Returns & Exchanges
At Naturelle Shop, we want you to be completely satisfied with your natural beauty purchase. If a product doesn't meet your expectations, you can return or exchange it within 30 days of delivery.
Initiate Your Request
Log into your account or use our guest portal to select the items you wish to return and provide a reason for the request.
Prepare the Package
Ensure the products are in their original packaging and securely pack them to prevent damage during transit back to our warehouse.
Ship the Items
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing