Frequently Asked Questions
Everything you need to know about our clean beauty standards and services.
Are Naturelle products 100% natural and cruelty-free?
Yes, all products curated at Naturelleshop.com are strictly cruelty-free and formulated with plant-based, non-toxic ingredients to ensure high-performance results without harmful chemicals.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination but generally range from 7-14 business days.
What is your return policy for skincare products?
We offer a 30-day return policy on most items. For hygiene reasons, skincare and cosmetic products must be unopened and in their original packaging to qualify for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
Do you offer samples with purchases?
We love letting you try new things! Most orders include 2-3 complimentary samples of our latest serums, oils, or cleansers, depending on current stock availability.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.